Consumer rights

protection of consumers with respect to violated consumer rights regarding product warranties, warranty claims, protection against unfair terms in consumer contracts, etc.
legal consultations with respect to traders’ statutory obligations pertaining to product labelling, provision of information regarding products, avoiding misleading advertising and other unfair commercial practices, keeping records of filed warranty claims, etc.
traders’ obligations and consumer rights with respect to distance (online) and off-premises contracts (sales), including exercising the right of withdrawal from a distance or off-premises contract within 14 days
filing complaints to the Bulgarian Commission for Consumer Protection
representation in proceedings before the Commission for Consumer Protection
court and out-of-court proceedings with respect to consumer rights disputes – conciliation committees for resolving consumer rights disputes, alternative dispute resolution of consumer rights disputes, amicable resolution of disputes between consumers and traders

Online enquiry